Neil Mallon: Utilities Dispute Commissioner on the updated transparency rules for power companies
About this episode
The Utilities Dispute service is welcoming changes to power rules.
The Electricity Authority's new rules, which kick in from October 30, will force power companies to simplify their bills and tell customers if they're on the best plan they provide.
It will also mean power companies could only send backdated bills once every six months.
Utilities Dispute Commissioner Neil Mallon told Ryan Bridge it won't just benefit customers.
He says it will lead to fewer complaints and make it easier to resolve complaints.
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