MOHELA Glitch Hits Student Loan Borrowers With False Past-Due Notices
About this episode
Student loan borrowers serviced by MOHELA spent this weekend staring at delinquency notices they say should not exist. Accounts that showed $0 due and active SAVE forbearance on Friday flipped to past-due balances ranging from roughly $2,000 to more than $6,700, with some borrowers marked as many as 12 months behind.
MOHELA's phone lines are closed on weekends, leaving affected borrowers with no way to reach a human until Monday. The company is one of five servicers handling the federal loan portfolio.
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