McGill Health Centre Drops Phone Bookings, Boosts Efficiency

0:00It's April 29th. This is Canada News today, your AI-powered local news. McGill University Health Center is shutting down its Cleesante phone line for booking appointments. The goal is to cut down wait times and make getting care easier overall. Officials say this shift will help streamline things without big-cost savings. High demand at the testing spots men folks often waited forever on hold with no sure slot. Now staff can move from phones to other admin work, boosting efficiency across the board. Some patients, especially seniors, like the phone option best. The hospital gets that and is teaming up with clinics for extra help, plus pointing people to local community service centers. The switch won't happen overnight, but they're focused on speeding up access for everyone, hitting the vulnerable hardest. In the end, this could mean quicker care when it counts most, keeping the system flowing smooth.