Maintenance: Culture and Community at Senior Living

Often we take for granted all of the factors that make residents safer in senior living communities. Chateau at Bothell Landing's Maintenance Director Loren Adams joins Suzanne Newman on the Answers for Elders podcast to talk about not only building upkeep, but longevity of staff, and helping residents in little ways that are a huge help.

Loren says, "They should be comfortable there. They should feel safe and secure and relaxed almost to the point where, rather than being apprehensive about making that transition in their lives, they should feel like, oh, this is the best move I ever made because now I can just relax and enjoy the rest of my life, and not worry about the little things.

"I always try to remind [my staff] that we're only as good as the work we do for the residents. When we get the positive feedback from the residents, that's huge. When I hear a compliment about one or two of the people, I like to share that with the team, just to let them know that what they're doing is appreciated and recognized. And just because maybe they singled out this individual or that, it's an example of how much the residents appreciate the team as a whole.

"And it can be something so, so small. Residents might have a hard time opening a window, that any of us could go in and just slide the window open really easy. But when you get asked to do things like that, you realize how frustrating, and maybe even discouraging that might be, for those residents. Like, wow, they can't even open their own window anymore. And so the guys go in, and they're just glad to help. And to see that the appreciation for just those little things, that we take for granted I think is is huge.

"And I think that's why our residents stay as long as they do. We have residents that have lived there for years because they get to know the people. They get to know the staff who have also been there for years. It just doesn't feel like you're at a business. It's like you're in this community where everybody knows everybody."

Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton.

Visit them online or call 800.960.1944. Also visit Chateau's specialist page on Answers for Elders to hear more of their shows.

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement