About this episode
In this Marketing Over Coffee:
Jay Baer Explains Why You Should Hug Your Haters!
Brought to you by our sponsor: Infer!
2 and half years since Youtility
The collision of Marketing and Customer Service
Answering every complaint in every channel, every time
Novel Idea: actually doing research
80% of customers say they provide superior customer service
If you call your customer service center the call center, you have a problem
What should be on your tool list?
This offer is only for MoC listeners - if you go to www.infer.com/moc and enter your email you’ll see how their simulation system works. You’ll be rated as to whether Infer might be a fit for your organization. If you score above 80, you’ll be qualified to get a free Pre-Model Assessment - they’ll examine your last 12 months of salesforce data and give you a full report on lead conversion metrics, campaign effectiveness, optimal time frames for lead conversion, all kinds of interesting stats. Infuse intelligence into your sales and marketing stack. Create lift with Infer.
WhatsApp managing traffic in India
KLM handling lost passenger items
What are the first steps? The "reply only twice" rule.
Get The Hatrix at HugYourHaters.com
Check us out on LinkedIn: John and Chris.
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Our theme song is called Mellow G by Fonkmasters in the Music Alley from Mevio.
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