About this episode
Mark and Chris explore two very different stores: The Loop Running Supply in Austin, Texas and Whirlaway Sports in Methuen, Massachusetts.
Ryan Hess from The Loop discusses his "new age running store," which blends the style and innovation of a fashion sneaker boutique with the community outreach and customer service of a running store. Ryan gives the scoop on the store's brand collaboration strategy and how he has pioneered brands such as Satisfy and Pleasures.
Ryan Kowal is a second-generation slinger who has worked at Whirlaway Sports for 22 years. He shares his tips on product knowledge, customer service and making customers happy.
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