HVAC Tech Support or Therapy? The Human Side of the Trade

In this episode of Did You Know? The ESCO HVAC Podcast, Clifton sits down with Rob Larson from General Plumbing Supply for a conversation recorded live at the National HVACR Education Conference.

Together, they unpack what really happens on the other end of a tech support call—and why it's often less about troubleshooting and more about reassurance, perspective, and resetting your approach. Rob shares valuable insights from his decades in the field, touching on the importance of mastering sequences of operation, building technician confidence, and looking ahead, a preview of his next podcast with Clifton, where they’ll dive into the “mechanical birth” concept.

If you're an HVAC technician, educator, or engineer who's ever felt stuck in the field, this episode will resonate. Packed with practical wisdom, it’s a must-listen for anyone who supports, trains, or simply gets what it means to troubleshoot under pressure.

For more information on General Plumbing Supply, visit: https://www.generalplumbingsupply.net/