[HSK 5] 差评怎么不见了 - Where Did the Negative Reviews Go?

Genuine negative reviews are deleted for a fee. Businesses may protect their ratings in the short term, but they lose consumer trust.

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《English Translation》

赵强: Lao Huang, I booked a restaurant yesterday and noticed that a negative review I saw six months ago had disappeared. The page is now full of five-star reviews.
黄刚: I saw the news too. Some people specialize in paid review removal. It can cost anywhere from a few dollars to hundreds per review, and they delete first and collect payment afterward.
赵强: Isn't that deceiving consumers? We also pay attention to reputation in marketing, but negative reviews are often the best way to identify problems.
黄刚: Exactly. If a negative review reflects a genuine customer experience, the business should improve its service instead of paying to make the review disappear.
赵强: Some restaurants even offer cash rewards for positive reviews. The ratings look great, but when you go there, the food is average and the service is poor.
黄刚: Current regulations already clearly prohibit hiding or altering user reviews. In serious cases, it may even involve illegal or criminal conduct.
赵强: Platforms should be responsible too, right? Otherwise, if the review sections become unreliable, people will stop trusting ratings altogether.
黄刚: That's right. Platforms should investigate mass appeals, fake evidence, and frequent review removals, while regulators should crack down on fake-review operations.
赵强: Looks like from now on, when I read reviews, I shouldn't just look at the high scores. I should also see whether the negative reviews provide specific details.