
How to Have a Successful KaiNexus Rollout: Panel Discussion with UMass Memorial Health and Crosby's
About this episode
From May 20 -- See the video version
Presented by
Robert Pitney, Process Improvement Engagement - System Co-Owner at UMass Memorial Health Care
Jon Brown, Continuous Improvement Manager at Crosby's
Moderated by
Mark Graban, Senior Advisor, KaiNexus
KaiNexus has such an interesting and diverse customer base, and this Customer Month webinar certainly highlights that! Join us to hear two leaders share about their continuous improvement practices, how the pandemic has impacted them, and how KaiNexus is a big part of their approach and success.
Crosby's: While molasses continues to be the mainstay of the business, Crosby’s has an ever-expanding line of dry-sugar-based products and syrups, with distribution in Canada, the New England States, and other international locations.
UMass Memorial Health: The largest health care system in Central Massachusetts offering the region’s most sophisticated medical technology & support services.
LINKS discussed during the session:
Our published customer impact numbers…. Cumulative across all customers over 10 years
Get every episode summarized
Each time KaiNexus: Continuous Improvement, Leadership, and More publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from KaiNexus: Continuous Improvement, Leadership, and More

Why Continuous Improvement Programs Don't Get Funded (52 characters)
KaiNexus: Continuous Improvement, Leadership, and More

Preview: Why Great CI Programs Don't Get Funded (and What to Do About It)
KaiNexus: Continuous Improvement, Leadership, and More

[Webinar] Beyond the Voice of the Customer: Richer Signals for Continuous Improv...
KaiNexus: Continuous Improvement, Leadership, and More

[Preview] Beyond Voice of Customer: Reading the Signals Customers Send Without S...
KaiNexus: Continuous Improvement, Leadership, and More