Hotel Technology You Can Install To Boost NOI | Sue Graves E56

Looking for hotel technology that can actually increase profit and reduce expenses without hiring an IT department?

This week on the Hotel Investor Playbook, Michael Russell sits down with Sue Graves, founder of Experience Alive, who has spent over 30 years in hospitality and now helps hotel owners implement practical, affordable tech solutions that make a real financial impact.

In this episode, you’ll discover several technology use cases you can implement today, including:

• Offload up to 50% of front desk calls through conversational AI
• Use delivery robots to run leaner night shifts and boost service speed
• Track linen and towels with RFID to cut losses and eliminate manual counts
• Build a sustainability story that supports better refinancing terms
• Plus more!

Whether you own a 50-room boutique hotel or manage a national brand, Sue shows how to make technology your competitive edge.

About Sue

Sue Graves is the Founder and CEO of Experience Alive, a hospitality technology consultancy helping hotels, restaurants, and convention centers modernize operations through AI-driven solutions, robotics, and guest personalization tools. With over 30 years of leadership experience at Marriott International and the Greater Columbus Convention Center, Sue brings a deep operational understanding to innovation in hospitality. As the founding chair of the Ohio Hotel & Lodging Association’s Innovation & Technology Committee, she has championed initiatives that boost efficiency, guest satisfaction, and staff retention across the industry. A recognized voice on the future of tech in hospitality, Sue continues to bridge the gap between emerging technologies and real-world hospitality challenges, empowering teams to deliver more human-centered, high-performing experiences.

Connect with Sue

LinkedIn: https://www.linkedin.com/in/suegraves/

Website: http://Experiencealive.com

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