High-End Designer, Customer in Dispute Over Custom Gowns

0:00It's April 18th. Welcome in. This is Entertainment and Celebrity News, where pop culture meets AI. I'm Cory with the story. Sydney designer Lillian Calouf, known for dressing stars like Jennifer Hawkins and Pipp Edwards, is in a dispute with customer Rasha Hassan over two custom gowns. Hassan ordered them for her daughter's engagement party back in February, paying around $11,000 total, but claims they arrived. Effective one falling apart at the event, the other with uneven tassels. Hassan went ahead and bought back-up dresses in jewelry, just in case the originals didn't show up on time, spending thousands extra. She posted videos and photos online showing the issues, like parts of her white gown coming loose during the party. Now Hassan's pushing for $25,323 through the new South Wales Civil and Administrative Tribunal, covering the originals plus her back-ups. Calouf's team stands by their craftsmanship and has offered a full refund multiple times

1:00in good faith. They haven't gotten a formal claim yet, but say they'd welcome a fair hearing if it goes ahead. Calouf's been communicating openly, aiming for a reasonable fix without escalating. This back and forth highlights the risks in high-end custom work. Both sides digging in, but a tribunal could settle it quick and clear.