Harvard Business School's Frances Frei on Building Trust

Frances Frei, professor of technology and operations management at Harvard Business School and an advisor to executives embarking on large-scale change initiatives, discusses how leaders can build trust, speak authentically, and empower workers to do their best. Frei is a guest on the WorkLab podcast, in which host Elise Hu has conversations with economists, technologists, and researchers who explore the data and insights into why and how work is changing.