About this episode
In this episode of Masters of Home Service, Phil Risher, founder of Phlash Consulting, joins host Adam Sylvester to share how he grew his home service business from 36 to over 1,000 Google reviews in one year. He unpacks the culture he built around getting reviews, including paying technicians per mention, gamifying the process with leaderboards, and making reviews a team-wide priority. He also shares his playbook for handling bad reviews, reactivating past customers, and why the best time to ask for a review is in person, right after the job—when the customer’s happiest.
Download our review scripts for any scenario
New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0
Get every episode summarized
Each time Masters of Home Service publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from Masters of Home Service
7 Steps to Rank Higher in the Age of AI Search
Masters of Home Service
Stop Competing on Price: Make Offers That Sell Themselves
Masters of Home Service
Tech Won’t Replace Your Team. It’ll Make Them Unstoppable.
Masters of Home Service
She 2X'd Her Revenue by Buying 3 Failing Businesses
Masters of Home Service