
Flood Victims Struggle with Insurance Delays
About this episode
Despite a year passing since devastating floods in north Queensland, many homeowners like Ron and Robyn Powell, Julia Hirning, and Peter and Sandra Buxton remain displaced due to insurance repair delays. Sure Insurance, chosen for lower rates, has faced criticism for settling only 87% of claims, leaving 17 customers waiting. The Powells, retirees in their seventies, have faced repeated setbacks and hired their own tradespeople to complete repairs. The situation highlights broader insurance issues in cyclone-prone areas, where premiums have surged 51% in five years, leaving customers feeling stuck in limbo without fair treatment.
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Sydney News Today | 2 Min News | The Daily News Now! — Flood Victims Struggle with Insurance Delays. Machine-transcribed; use the interactive transcript above to jump the player to any line.
Welcome to Sydney News Today, two minutes of news that matter to Sydney. A year after devastating floods hit North Queensland, many homeowners remain displaced from their properties due to long delays in insurance repairs. Retirees Ron and Robin Powell, both 71 years old, has spent over a year on the road, staying with family and friends across state lines. Their Ingham home was swamped by record-breaking rain from a tropical low in late January last year, and they face repeated setbacks from there, insure, sure insurance. The Powell's drove more than 2,600 kilometers from Darwin back to Ingham in early February, hoping to finally move in but found, unfinished plumbing and electrical work. This marked the fourth false move in date, so they hired their own tradespeople to complete the job. Builders had gutted the house twice due to mistakes in poor coordination among subcontractors. Meanwhile, others face similar struggles. And Cardwell, 71-year-old Julia Herning, has bounced between short-term rentals with her
home stripped of walls, kitchen, and bathroom since. Last August, she's turned to legal help after filing a complaint. Peter and Sandra Bucston have lived in a caravan park cabin for most of the year, watching work stall on their flood damage place. Peter Insurance reports that 87% of its 1,595 claims from the event are settled with 17. Customers still waiting. They expect most to return home by the end of March, blaming extra weather events and a nationwide shortage of tradespeople. The couple did receive some funds for temporary housing, but only after six months. These cases highlight broader insurance woes in cyclone-prone areas, where premiums have jumped 51% in five years. Those picks sure for its lower rates, thousands cheaper than rivals, but now regretted, feeling stuck in limbo without fair treatment. Experts note the federal re-insurance pool hasn't eased cost much for households. Appreciation to our sponsor for backing this episode, your bedtime ritual just got better.
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