First Line Slashes Fulfillment Time, Boosts Gross Profit With NetSuite

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Guest host Mike Stiles is back with First Line Technology CEO and President Amit Kapoor and Director of Operations Laura Schwartzkopf. Kapoor starts by breaking down First Line's innovative products for first responders and receivers (2:30). He then details the smorgasbord of disconnected systems the business used (5:26) and how that led to a sluggish fulfillment process, making the need for a change clear (7:09). The CEO explains how NetSuite's reduced need for customization helped it stand out over Microsoft Business Central (9:33), and Schwartzkopf shares how the system ensures a positive customer experience for customers on their worst days (13:52). First Line has also leveraged NetSuite Advanced Customer Support (ACS), and the two recount how that has helped them get the most out of the system (14:45). Kapoor describes how NetSuite has simplified internal operations and opened the door to new possibilities for the business in the future (18:54). He closes by quantifying some of the most impressive improvements First Line has seen with its new ERP system (20:59).

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Amit Kapoor: https://www.linkedin.com/in/akapoordc/

Laura Schwartzkopf: https://www.linkedin.com/in/laurapeard/

First Line Technology: https://www.linkedin.com/company/first-line-technology/

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