Feedback That Works: Difficult Conversations Made Easier - Jacqualine Kay Raad

About the Guest

Jacqualine Kay Raad is a leadership and speechwriting consultant known for her proficiency in guiding individuals through moments of self-discovery. Her expertise spans critical areas such as presentation and negotiation skills, networking, leadership through coaching, and particularly, giving and receiving feedback. Her unique ability to identify and help resolve human interaction challenges stems from her deep-seated experience in human resources and her journey in personal development, especially focusing on emotional intelligence.

Key Takeaways:

• The significance of self-awareness in identifying and addressing personal blind spots is crucial for personal and professional growth.
• Jacqueline Raad introduces the "assertive feedback formula," which aids in delivering clear, impactful feedback without resorting to advice-giving.
• Relationship dynamics influence the reception of feedback; understanding these nuances can improve communication efficacy.
• "Whole body listening" is a vital skill that encourages full engagement in conversations, promoting deeper understanding and empathy.
• The value of emotional bank accounts in relationships underlines the necessity of balancing positive and negative interactions to foster trust and openness.

Notable Quotes:

• "The most dangerous quadrant is the blind spot quadrant, which is, you know this about me, but I don't know this about me."
• "You make the best speech you'll ever regret when you don't take the time to recover from feedback before re-engaging."
• "It's about acknowledging that it's okay to feel triggered when you're receiving feedback."
• "Imagine if we all did whole body listening to each other."
• "The cheapest and kindest thing—the greatest compliment—you could give to somebody is to listen to them with your whole body."

Resources:

• Dale Carnegie’s principles on appreciation from How to Win Friends and Influence People
• Seven Habits of Highly Effective Families by Stephen R. Covey
• Drawing on principles of Dale Carnegie, Joseph Greeny, Sheila Heen and Stephen Covey

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