Family Demands Answers After Headstone Delay

0:00It's March 25, I'm Cory with the story, and this is Birmingham News today, your AI-powered local news. A family in Foley, Alabama is demanding answers after paying for a headstone that is not arrived at Pine Rest Cemetery more than two years later. They buried Debra Nelson's mother, Dor Amos, there in November 2023, and ordered the marker from Pine Rest funeral home in January. In 2024, for $3,150. Earlier this year, the family followed up and heard promises of delivery soon, but suspicions grew when the funeral director claimed to have seen the. Stone yet could not produce it, or let them pick it up. Turns out, their check cleared, but the headstone was never even ordered by the funeral home. The Nelson say this delay deepens their grief over losing Dorah, turning what should be a lasting tribute into ongoing heartache. They have filed a police report with the Baldwin County Sheriff's Office to investigate possible wrongdoing. Now, area manager Jean Ease has stepped in, confirming the order was mishandled and

1:02promising a new headstone within six to eight weeks. The funeral home, owned by a larger conglomerate since 2016, says it will make this right for the family. As investigators dig deeper and the Nelson's way for closure, this case highlights the trust family's place in funeral services during tough times.