About this episode
Mark welcomes Vinh "The Mortgage Guy" Ly of The ROC Group to hear how he calms customers' anxiety and manages his team with humor and a friendly workplace culture.
Get in touch with Vinh at 617-595-2500 and follow him on Facebook and Instagram!
Outsmarting Anger: 7 Steps for Defusing Our Most Dangerous Emotion by Joseph Shrand, MD
This episode is brought to you by SecuriTitle. SecuriTitle offers title exam, closing preparation, and title clearing services for real estate closing firms, providing the capacity and expertise to help firms manage costs and increase efficiency. Learn more at securititle.com.
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