EP724: How financial institutions can get their AI strategy right

Connor Heaton, Director AI, Strategic Resource Management

Artificial intelligence is one of the most compelling tools that banks can implement but it is just that – a tool, addressing questions that begin with ‘how’ – it also comes with inherent risks that could leave financial institutions and their customers vulnerable. However, AI is in your organisation now – whether you are aware of it or not – and this is the time to begin setting policy development strategically to ensure compliance, reduce risk and increase efficiency. A long-term AI strategy will assist in the successful implementation of next-gen automation and tools. Connor Heaton, Director AI at Strategic Resource Management, speaks to Robin Amlôt of IBS Intelligence.