EP292: Building Customer Relationships Beyond Amazon

If Amazon deleted your account tomorrow, how many of your customers would you actually be able to contact? Spoiler: the answer is zero. And that's the problem we're tackling today. Neil Twa breaks down why relying solely on Amazon is a risky move for any operator. This isn't about diversifying channels or building a DTC brand from scratch. It's about securing your customer relationships beyond Amazon's reach. Neil shares a real-world example of a home and kitchen brand doing $60,000 to $80,000 a month on Amazon, with good reviews and decent margins, yet vulnerable due to a lack of direct customer contact. He outlines three actionable moves you can implement this week, starting with buying your brand domain and setting up a basic Shopify store. Whether you're launching your first product or managing a $1M+ operation, these steps are crucial. The High Voltage Business Builders Podcast is here to help you build a sustainable business. Ready to audit your AI readiness? Take the free 5-question assessment: voltagedm.com/aiquiz?utm_source=rss&utm_medium=show_notes&utm_campaign=ep292