Ep252: How conversational AI can offer a competitive edge in customer service and experience

Muddu Sudhakar, Chief Executive Officer, Aisera

Addressing the problem of increasing customer wait times, US banking platform Dave’s solution was to employ an AI conversational interface that delivers customer self-service. With Aisera’s AI Customer Service solution, the challenger bank provides on-demand, personalised support options accessible through a 24×7 virtual assistant that has resulted in a 70% auto-resolution rate with self-service and a 60% first call resolution.  Muddu Sudhakar, CEO of Aisera, speaks to Robin Amlôt of IBS Intelligence about how the ‘AI revolution’ could rival the industrial revolution in its impact.