E4 | Trust Isn’t Given, It’s Grown | Silvia Shin

In this episode, I explore cultivating trust as the bedrock of a coaching mindset. I define trust as believing in someone’s reliability, honesty, and integrity, then share why it’s essential before any coaching can happen. Referencing the 2024 Edelman Trust Barometer, I unpack four strategies—transparency, engagement, ethical conduct, and collaboration—to rebuild dwindling confidence in leadership. You hear how clear communication, involving people in decision‑making, and honoring commitments prevent groupthink and foster psychological safety. I discuss practical steps to listen deeply, share openly, and partner intentionally to show that you truly have your team’s best interests at heart.

I’m honored to have Silvia Shin, RN, MSN/MPH, CNS, as my guest. As Director of Organizational Development and Training at the Los Angeles County Department of Public Health, she leads leadership programs, coaching services, and culture‑change initiatives for a diverse workforce. With over 20 years of service, Silvia blends her nursing background, professional coaching certification, and mindfulness teaching to facilitate group processes—from brainstorming to quality improvement. Her “people first” mantra drives every strategy she implements to build trust and sustain high‑performance teams.

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