Do we need to protect our staff from our customers?

Tell us what you like about our show and share your Bad work stories so we can help. Thanks Emma & Corina

Emma and Corina are on a mission to stop bad work stories. Work need not be a place of drama and suffering. It can be a place of joyful collaboration and growth for all. 

We take everyday situations and apply practical and kind strategies to improve them. 

You take what resonates with you for your leadership and facilitation toolkit. 

In this episode, we look at how we are dealing with our frontline customer service. We need to support staff as the world is under resourced. What can we learn from this? 

Points covered: 

• Are we overprotecting our staff and scaring off our customers
• Prepare our frontline for listening and providing empathy to our customers
• Develop systems and processes to support customers and staff
• Remember to be thankful for those that serve us

Thank you for joining us today. 

Please reach out if you would like some help with your bad work story. 

You can contact us at [email protected] or head on over to 

www.badworkstoriesmadegood.com 

All feedback or a review is welcomed. We are learning to Podcast as we go and appreciate your input and encouragement. 

If you would like to hear more, please subscribe. 

#BWSMG  #leadership #facilitation