About this episode
When a call comes in to a child welfare hotline, how should the call-taker react? Is the complaint significant enough to merit an investigation? Should caseworkers be sent to the child’s home? Or is the call frivolous? And would the stress of an investigation do more harm than good?
These are tough questions and ones that counties and states throughout the country are trying their best to answer. One of them, Allegheny County, which surrounds Pittsburgh, has turned to an algorithm for help.
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