BC Ferries Pickle Fiasco: A Customer Service Nightmare

0:00A dad named Greg Frazier shared a wild story from a BC Ferris trip between Langdale and Horseshoe Bay in early April. His 12-year-old son ordered a burger with no tomatoes but extra pickle, his favorite part. What came out had tomatoes and no pickle, so the kitchen hooked him up with a plate of apology pickles. Solid move, right? But as the kid walked away, the cashier hid him with a $2.19 charge saying nobody gets free pickles. These are called it peak bad service, especially since the mix of cause the need for those extras in the first place. The Facebook posts on a sunshine coast page blew up with thousands of likes, hundreds of comments and tons of shares. Folks were cracking up, one even wanted, nobody gets free pickles on a t-shirt. People shared stories of their own fairy fails and hyped up customer service tips. Fraser emailed BC Ferris, but they told him to mail a letter to their Victoria office. He called their reply dismissive, saying in his own service job, you'd never let a pickle

1:01drama escalate like that. Social media support poured in, teaching Fraser about a book called Give Him the Pickle, now on his reading list. It's a reminder that small gestures keep customers coming back, and this pickle saga shows how not to do it. Local news, powered by AI. This has been Cooper News Today.