Avoiding the Messy Middle: Crafting a Unified Brand Experience

Aligning a brand promise with customer experience is not the singular job it once was. With so many digital touchpoints populating the space between brand awareness and a purchase decision, the job of unifying a customer's brand experience can get messy in the middle. Join RPA Chief Experience Officer, Mike Margolin, along with Strategy Director, Hanna Samad; Technology Director, Mark Bieschke and Creative Director, Liz Cordingley, as they discuss ways to ensure a cohesive brand experience for the customer, no matter how messy it gets along the way.