Andrew Harrison-Chinn: Redefining Travel Loyalty | Ep 1183

In this episode of The Digital Executive, host Brian Thomas speaks with Andrew Harrison-Chinn, Chief Marketing Officer at Dragonpass, about how technology is reshaping the modern travel experience. Drawing on his end-to-end leadership journey as CEO, Global Managing Director, and now CMO, Andrew shares insights on building brand trust, scaling globally, and listening deeply to customers as a catalyst for innovation. The conversation explores key friction points in travel—such as fragmentation and lack of transparency—and how digital platforms, APIs, and data can simplify complexity and improve access to benefits. Andrew also discusses the evolving economics of loyalty, where personalization, comfort, and reliable customer support now matter more than points or discounts, and outlines how data, digital identity, and seamless access will define the future of passenger experiences. If you liked what you heard today, please leave us a review - Apple or Spotify.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices