Alice Springs Residents Face Jacana Energy Crisis

0:00In Adelaide, it's March 5th. Here's what is happening. Customers in Alice Springs are facing big problems with Tekana Energy, the Northern Territories main electricity provider. Many went months without bills. Then got hit with huge charges and surprised power cuts from the government-owned company. Tekana emits technical glitches delayed bills for a small group of customers last year, but claims everything is fixed now. Some locals say the distributor, power and water corporation, shares blame for slow-meter readings, though both sides call it minor. Residents feel shocked and stuck with payment plans that seem unaffordable. Financial counselors report more people seeking debt help, warning of knock-on effects like food security risks from fridges going off. Surveys show Northern Territory customers are less satisfied with energy providers than those elsewhere in Australia, especially on payment support. Competition is slim with just one private option available. Switching to that alternative, rimfire requires a smart meter,

1:01but the rollout across the Northern Territory won't wrap up until 2029. Leaving many households with few choices, thanks to our sponsor for supporting today's coverage. Some travel miles to find peace. I just climb into bed and listen. S-O-L-L-I-SoliPillow.com