A True Story of Why Customer Service Failed at Verizon
About this episode
In this episode, Ken Lain, the Mountain Gardener, shares a true story of why customer service failed at Verizon. He explains why his own business takes a very different approach, and how that choice has become a surprising competitive edge. It’s a candid, unfiltered look at what’s breaking and what still works when it comes to caring for people.
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