612: Talking on Eggshells: Soft Skills for Hard Conversations with Sam Horn, 10-Time Bestselling Author, Keynote Speaker and CEO of the Intrigue Agency
About this episode
As Founder/CEO of the Intrigue Agency, and the Tongue Fu! Training Institute, Sam helps people create respectful, intriguing, proactive communications that are a win for all involved.
Sam's 3 TEDx talks and 10 books - including Tongue Fu!, POP!, Talking on Eggshells, SOMEDAY is Not a Day in the Week - have been featured in NY Times, Fast Company, Forbes, Readers Digest, TED.com, NPR.
Sam's IKIGAI - and one of her great joys - is helping people crystallize a meaningful message/mission that puts the light on in their eyes and creates a rising-tide LEGACY that adds value for all involved.
In this episode, Cindra and Sam discuss:
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"Words to Lose, and Word to Use"
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Her AIR acronym
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What to do when you disagree with someone
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Tools to deescalate a situation
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And, why her PLAN tool can help you prepare for any conversation
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