About this episode
We say farewell to clients for a number of reasons … some good (they’ve outgrown us) and some bad (you're not a great fit).
But no matter the reason for saying adios, there is a serious of steps you need to take in order to off-board your client successfully and professionally.
In this episode you’ll learn:
- Whether or not you should stick to your notice period.
- What you’ll need to hand back on your last day.
- What to do if your client is leaving on bad terms.
- When to provide a refund.
Sam + Jo xoxo
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