#491 S2 Episode 360 - SWITCHING MODES: Different Approaches In Winning Back Current And Lost Customers

THERE’S ALWAYS SOMETHING FOR EVERYONE…

If you got people who are out, and people who are on the edge, which one do you hit first? Are you going to take the same approach to win them back? These are questions that Dan Pfister will answer, as he talks about the different methods you use for customers who are already lost, and for the ones who are on the brink of leaving. Find out more in this latest episode of Sales Transformation.

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TRANSFORMING MOMENTS

DAN: Different approaches between current and lost customers

“If you want to know how to keep a customer, talk to your current customers, and give them what they want, but if you want to win back a lost customer, you have got to talk to lost customers and find out why they left.”

DAN: Customers first, protocols later

“People leave for a reason. People who have that reason, are your at-risk customers, hit them up first, and then after you do that, use that knowledge to strengthen retention protocols.”

Connect with Dan

Dan Pfister | Winback Labs | WinbackLabs.com

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