403. From Airbnb Cleaning To Running a $4M STR Business

We can’t wait for you to hear this conversation with Stephanie West, the COO of HostWise. After beginning her journey as a cleaner, Stephanie co-founded and grew HostWise into a business with over $4M in sales. HostWise manages more than 100 units in Pittsburgh and has an overall rating of 4.93.

In this episode, Stephanie shares her wise secrets for building a cleaning business and finding a great cleaner for your properties. She shares why cleaners are the most important role in STRs, and why you should cater to your cleaners. We also talk about streamlining communication between hosts and cleaners, staging advice, non-negotiable boundaries with clients, and successful pricing strategies. Plus, she tells us her #1 regret when starting her business — and how you can avoid it.

This is a must listen for hosts, whether you’re starting out, growing your business, or looking for a new niche.

(00:01:01) #STRShareSunday: @thewooderhouse

(00:05:27) Stephanie’s Start In The Industry

(00:14:38) Building A Cleaning Business

(00:19:23) Streamlining Virtual Assistant/Cleaner Communications

(00:22:44) Her Secrets For Finding A Great Cleaner

(00:36:19) Non-Negotiables For Clients

(00:42:35) Staging & Onboarding Advice

(00:45:25) Successful Pricing Strategies

(00:49:11) Her Secret Sauce To Starting Your Business Strong

Resources:

• Click here for full show notes