394. Hosting Hotline: How Can I Make Wildlife Warnings Clear Without Scaring Off Guests?

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Vanessa asks:

I have a pet-friendly apartment on 5 acres in rural Florida and added 7 wildlife warnings to my welcome book. Is this too much information, or is it better to warn guests about potential risks?

(00:01:42) The Importance of Providing Clear & Concise Safety Information to Guests

• Validating the intent of providing warnings and being guest-centric

• Safety is always essential when providing information to guests!

(00:03:43) Advice for Providing Nature Warnings

• Our advice for providing nature warnings for guest pets and children

• How you can address this warning in multiple places

(00:05:08) Unique & Memorable Ways to Share Important Information with Guests

• Memorable ways to inform guests of important warnings

• How to inform guests about safety in a fun way

• Pet-Friendly Airbnb Listings: Welcoming Dogs to Your Short-Term Rental (Episode 335)

(00:06:41) Making Messaging Clear, Positive & Visible

• Highlighting nature as a feature of your property in a positive way

• The importance of visual warnings in different areas of the property for all guests

• Reference the National Park Service for inspiration on messaging

(00:08:23) Don’t Be Afraid to Ask for Feedback!

• How to ask your guests for feedback about this updated messaging

• Building rapport with guests and knowing who might be receptive to sharing feedback

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Airbnb Essentials Checklist: hostchecklist.com

Thanks for Visiting is produced by Crate Media.

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