340. Hosting Hotline: How Much is Too Much Communication With STR Guests?

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Sandrine asks:

I have a few questions regarding guest communication. How much is too much and how exactly do you handle communicating the rental agreement? Do you send the rental agreement right through the booking platform, like Airbnb, or ask for a personal email? What do you do if they don't respond or sign it by the time that they book? I know each guest is different in how much interaction they want with their hosts, so I'm just wondering what the consensus seems to be on this topic.

(00:01:24) Appropriate Frequency of Communication with STR Guests

(00:03:01) Tips for Communicating Your Rental Agreement

(00:06:46) Suggested Cadence for Vacation Rental Guest Communications

(00:09:35) Benefits to Asking for a Review Upon Checkout

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!

• Airbnb Essentials Checklist: hostchecklist.com

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