281 - Mastering Difficult Conversations: Insights on Effective Leadership with Paul Falcone

As my guest this week will tell you: to avoid a difficult conversation, is to choose the path of least resistance. But when leaders choose the easy way out? Nothing good ever comes from it; only rising frustrations, anxieties, and eventually, resignations.

Luckily for us, Paul Falcone has had every difficult conversation in the book - and he’s written 17 of them! A three-decade career in HR, a stint as a Universal Studios tour guide grappling with grumpy guests, and now a workplace leadership consultant, Paul has learnt to master workplace friction with grace, empathy and a helping of storytelling. The secret? Facilitation, of course!

Find out how to become a more vulnerable, self-aware manager, why we must reframe resistance, and the art of leading with an iron fist and a velvet glove.

Find out about:

• How to approach confrontation with empathy, encouragement and motivation
• Why mindset, skillset and self-care are vital for effective leadership
• How to handle difficult managers through considered, non-violent communication
• The importance of building your front-line leadership muscle
• The ROI of raising your team’s awareness

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Links:

Watch the video recording of this episode on YouTube.

Connect to Paul Falcone:

LinkedIn 

Website

Amazon Author Page

HarperCollins Leadership Author Page

YouTube Channel

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👉 What happens when being “professional” gets in the way of being human? My new podcast Unprofessionalism explores the rules we’re taught to follow at work, and what happens when we break them. Listen here: https://unprofessionalism.buzzsprout.com/  👈