233 FS Meddling Clients

Introduction

• The Indecisive Carpenter
• You be the expert.

4:15: Communication

• Set goals for the project with the client.
• Don’t ask the customer’s opinion.

9:15: Staff augmentation

• Behaving as an employee
• Become a consultant or advisor instead.

16:20: Consultant vs. employee

• Ron Baker
• Expertise translates into advice.

21:30: Client wants to be involved more.

• Run any request past the business case.
• Keep the project on course.

30:00: Target businesses without your capabilities in-house.

• Do more than just your craft.
• Ask the right questions.
• Establish yourself as an expert.

39:40: Maximize your profit.

• Not just revenue.
• Don’t give away your knowledge for free.
• Value is contextually defined.

45:45: What to say to clients.

• Find out the business goal.
• Communicate about progress.
• Ask for more information about customers.

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