228: Debra Roberts on Effective Communication and Conflict Resolution in Sales
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About this episode
Our guest this week is Debra Roberts, a conversation expert and creator of the Relationship Protocol, helps savvy business people navigate important conversations. This week with John she talks about how to approach conflict, triggers and why people react certain ways, as well tactical things to open up communication & build trust in a short period of time. Debra gives actionable advice on how to best communicate between management levels and clients in the workplace.
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Each time Make It Happen Mondays - B2B Sales Talk with John Barrows publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
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