207: Where Pet Resorts Are Falling Short

In this episode of the Overdog Podcast, we're diving into the often-overlooked blind spots that could be silently sabotaging your pet care business. From failing to follow up with new leads to treating clients like fleeting transactions, Fern lays out seven common mistakes he's seen time and time again in dog daycares and boarding facilities. These aren't just minor issues—they're growth blockers that could be costing you money, loyal customers, and even staff retention. If any of that hits home, this episode is your reality check.

But don't worry, it's not all doom and gloom. Fern also shares actionable steps and proven strategies to patch up these holes and get your business back on the track to long-term success. Plus, you'll hear about the buzz around the 2026 Overdog Business Retreat, a one-of-a-kind experience for industry pros ready to level up in a big way. If you're ready to stop playing small and start making real progress, this episode is your nudge to get moving.