About this episode
02:48 - What is trust and why do we care about it? 06:21 - Establishing Trust with New Clients
The Trusted Advisor by David H. Maister (Jonathan)
Trust Fractures: How Hourly Billing Hurts Software Projects (Jonathan)
How to Prevent Scope Creep (Jonathan)
The Victorian Internet: The Remarkable Story of the Telegraph and the Nineteenth Century's On-line Pioneers by Tom Standage (Reuven)
Mr. Lincoln's T-Mails: How Abraham Lincoln Used the Telegraph to Win the Civil War Paperback by Tom Wheeler (Reuven)
- Asynchronous Interactions and Synchronous Interactions
- Small Talk
The Trusted Advisor by David H. Maister (Jonathan)
Trust Fractures: How Hourly Billing Hurts Software Projects (Jonathan)
How to Prevent Scope Creep (Jonathan)
The Victorian Internet: The Remarkable Story of the Telegraph and the Nineteenth Century's On-line Pioneers by Tom Standage (Reuven)
Mr. Lincoln's T-Mails: How Abraham Lincoln Used the Telegraph to Win the Civil War Paperback by Tom Wheeler (Reuven)
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