147. Back to the Basics: Refocusing on Guest Experience
About this episode
Following up on last week’s episode covering the basic steps you can take as a host to make sure you have all the simple things dialed in, we look at ways to step back and reconsider your guest experience. The customer is always right, after all.
We’ve stayed at at least twenty hotels and short-term rentals over the past year and we always come away with new takeaways each time. Today, we share those insights with you. Most of them are simple, immediately actionable, and affordable to implement. Let’s not overthink it!
Resources:
- BOTHSTAR Keypad Door Knob
- Visit thanksforvisiting.me/workshop to watch our Hosting Business Mastery Method workshop!
- #STRShareSunday: @pines.edge
Thanks for Visiting is a production of Crate Media
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