About this episode
One of the biggest service plan mistakes we see virtual assistants making is allowing clients to rollover unused hours.
Unlike service plans provided by mobile phone providers, virtual assistants need to stop allowing any unused hours rollover to the next month (or beyond!).
And before you freak out, having a no rollover policy is very common practice in the business world - especially for freelancers.
In this episode you’ll learn:
- The knock-on effects that can be detrimental to your business if you are allowing unused hours to rollover with multiple clients.
- Why this is not an unreasonable or immoral boundary to have with clients.
- How to move past the fears you have around introducing a no-rollover policy.
Sam + Jo xo
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