Why insurance tech implementations fail, and how to get them right with Tami Pantzke

In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.

Tami breaks down how insurers should evaluate new technology through the lens that matters most, real operational impact. From cost-benefit analysis and the 80/20 rule to pilot design, risk controls, and change management, she shares hard-earned lessons on what separates successful implementations from costly failures. The discussion also explores why enthusiasm for new tools often outpaces adoption, how to spot red flags early, and how insurers can balance speed with governance in both large-scale transformations and smaller, AI-driven initiatives.

If you’re responsible for introducing new technology into underwriting, claims, or operations, and need it to actually stick, this replay offers a clear, experience-backed blueprint for making smarter decisions without disrupting the business.