What MSPs Miss on Every Network (EP 987)

This episode is all about the gap between what we say we're delivering and what's really happening on our clients' networks. I brought in Frank Raimondi of IGI Cybersecurity to make the case for a proactive, left-of-boom approach to cybersecurity — treating network health the way a doctor treats a patient: ongoing monitoring, honest conversations, and a real duty of care. Whether you're dealing with noisy alerts, nervous about what a scan might turn up, or trying to figure out where AI fits into your security stack, Frank and I gave you the straight talk you need to hear.

Chapters

• 00:14 Welcome and Episode Setup
• 00:26 Why Cyber Hygiene, Patching, and Pen Testing Still Fail
• 01:10 Introducing Guest Frank Raimondi from IGI Cybersecurity / Nodeware
• 02:00 Nodeware Updates: PCI DSS and New Third‑Party App Patching
• 02:31 Defining Cyber Hygiene and “Left of Boom” for MSPs
• 03:43 Knowing Every Device: Network Visibility and Exploitable Surfaces
• 05:39 Tools, Network Monitoring, and Real‑World MSP Use Cases
• 07:40 Patch Management Gaps and Third‑Party Application Vulnerabilities
• 09:09 Where MSPs Fall Short and the “Ostrich in the Sand” Problem
• 12:11 Is It the Tools, the Process, or the People? Tough Love for MSPs
• 15:09 Health Analogy: Vulnerability Management vs. Pen Testing
• 17:31 Duty of Care, Client Risk, and MSP Responsibility
• 21:07 Firing Bad Clients, Co‑Managed Environments, and Open RDP
• 24:08 Getting Clear in MSAs, SOWs, and What You Really Cover
• 25:38 AI as the Next Battlefield and New Internal Attack Surfaces
• 26:25 Frank’s Journey into Security and the Channel
• 28:32 Looking 12–24 Months Ahead for MSP Security and AI
• 30:38 Closing Thoughts, Events, and How to Connect with Frank

Guest: Frank Raimondi

• IGI Cybersecurity https://www.igicybersecurity.com 
• Nodeware: https://nodeware.com
• LinkedIn: https://www.linkedin.com/in/frankraimondi

Companies / Vendors / Products Mentioned

• Domotz: https://www.domotz.com
• Auvik: https://www.auvik.com
• MSP Summit (event): https://channelpartnersconference.com/
• Gemini (Google Gemini AI): https://gemini.google.com
• ChatGPT (OpenAI): https://chat.openai.com

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