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newsMar 30, 20261:20

Travelodge Faces Backlash Over Hotel Room Security

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Travelodge under fire for hotel room security after a brutal sexual assault and multiple incidents of unauthorized access. Victims share their harrowing experiences, feeling terrified and dismissed. Travelodge CEO apologizes, initiates independent review, and tightens key policies to ensure guest safety.

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Travelodge Faces Backlash Over Hotel Room Security

UK News Today | 2 Min News | The Daily News Now!

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Full transcript

UK News Today | 2 Min News | The Daily News Now!Travelodge Faces Backlash Over Hotel Room Security. Machine-transcribed; use the interactive transcript above to jump the player to any line.

On March 30, Travelodge is facing heat over hotel room security after a brutal sexual assault back in 2022. A 29-year-old guy named Kyron Smith lied to staff at their maiden head spot, claimed he was the victim's boyfriend and got a key card to her. Room, he attacked her that night and got slammed with seven and a half years in prison. Now more women are coming forward with similar scares. Since 20-year-old named Philippa had two strangers unlock her door on her first solo hotel night, saying it was a booking mix-up. Another, Jan Palmer, had her Bristol room door swing open after midnight by some intruder who bolted when she yelled. These stories had hard victims felt terrified, dismissed, and unsafe, without proper locks or chains. Philippa got a partial refund after complaining, but the receptionist admitted he was one of the guys checking another guest. John felt fobbed off, too, only getting money back for that night without real answers. Travelodge CEO Joe Boydell is owning up, apologizing big time for the incidents and their botched

responses. They've kicked off a full independent review of room security and complaint handling with all these cases feeding in. The chain already tightened key policies, no extra cards without the guests, okay? And they're digging deeper to fix this for good, so no one else deals. With these nightmares.

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