THE STING (PROTECTING THE LICENSE)

Show Notes (Thrive Version)

Episode Title: The Sting: Protecting the License (Episode 84)

Episode Description: "A failed sting isn't an HR issue. It is a catastrophic financial event."

When a clerk fails a compliance check, the clerk gets a fine. But the store gets a suspension. Losing your ability to sell beer or tobacco for 30 days will destroy your foot traffic, your gas volume, and your manager bonus.

In this episode of Thrive, Mike Hernandez explains how to move from simply "telling" clerks to check IDs, to building a bulletproof "Culture of Compliance." We cover how to audit the Electronic Journal to catch lazy clerks and why zero tolerance is the only policy that works.

What You Will Learn:

• The P&L Impact: Why a suspended liquor/tobacco license costs you way more than just the lost product sales.
• The EJ Audit: How to use your register's Electronic Journal to see if clerks are manually overriding the ID scanner.
• The Roadrunner Story: Mike shares his experience running 11 stores for Roadrunner Markets, earning his MBA, and brainstorming with Training Manager David Hite—proving that the best operators are always the best trainers.

Resources & Links:

• 📲 Download the License Protection Audit: Text the word LICENSE to 956-897-9192.
• 🎧 Recommended Listen: Drive: Episode 75 (Hear how the District Manager audits the entire territory for compliance risks).