The Quadruple Aim & the Built Environment, Part 5: Improving provider satisfaction

Improving provider satisfaction is examined in the final episode in a series of podcasts based on the IMEG executive guide, “Enhancing the Quadruple Aim through Data-Driven Decisions in the Built Environment.” This episode features two healthcare providers—Dr. Anne Doran, a pediatric hospitalist at Advocate Children’s Hospital, Chicago, and Dr. Megan Morgan, a registered nurse and pediatric nurse educator at Phoenix Children’s Hospital. Both share their experiences as healthcare providers who have worked in a variety of settings. “The caregiver experience has evolved over time as we've become more patient- and family-centered and try to deliver care in a way where we partner with not only the entire healthcare team but have the family be part of it as well,” says Dr. Doran. “It’s a lot more collaborative with families and the entire caregiver team —including nurses, therapists, social workers, case managers. The evolution has been great for families and a lot more collaborative for the team.” The two caregivers also offer input on how to address staff burnout through such things as employee assistance programs and caregiver-only respite spaces. “A chapel, rooftop garden, or areas that families use for respite aren't always ideal locations for caregivers to seek respite,” says Dr. Morgan, whose facility has “tranquility rooms” for staff to utilize. “Having a space that is dedicated to each floor or unit for employees to go and just seek five minutes of respite—maybe that's all the time they have in their day besides a lunch break—is so important.”