The killer app for AI

As with previous podcasts I asked Claude.ai to write the show notes based on a machine-generated transcript. It makes mistakes, so you have to listen to the podcast if you want to know what I really think. But it's pretty good, and will help search engines find this.

Dave Winer's Twitter account was hijacked, and the experience crystallized something he's been thinking about: AI's first killer app in tech should be customer service.

The incident unfolded quickly and confusingly. Dave received an email from Twitter claiming copyright infringement on content he himself had created, threatening to take down his account within 24 hours unless he could explain why — something that seemed to require a lawyer. While he was on his Peloton, his phone rang three times in 30 minutes with no voicemail, no caller ID, just a mysterious urgency that made him fear someone had died. Then he was locked out of the account entirely. A friend on Bluesky mentioned the same copyright notice had hit them simultaneously, confirming this was some kind of mass attack. Dave still has no idea what happened or how to fix it, and he has 63,000 followers on an account he's maintained since 2006.

The deeper frustration isn't just the hack — it's the complete absence of recourse. He pays $8 a month for Twitter Blue, yet there's no way to reach an actual human being for help. This is where his proposal gets pointed: tech companies should deploy AI not for generating content slop or automating essays, but for solving the customer service crisis they've created by refusing to hire support staff. If X really has Grok as a serious AI system, Dave argues, it could read the transcript of this podcast, cross-reference it with server logs, understand what happened, and simply restore his account by reverting the email address to [email protected] and requiring a fresh password reset.

This would be the economic benefit of AI that actually matters — fixing the broken relationship between platforms and their paying users. Dave frames it as both an immediate solution to his problem and a broader challenge to the industry: stop looking for frivolous AI applications and address the fundamental flaw in how these systems treat people.

Notes prepared by Claude.ai