The Administrator Role Part 1

Most healthcare organizations wait until they're drowning to add administrative support. Your Health is doing the opposite — and it's changing the math on what a primary care practice can actually deliver.

In Part 1 of this two-part conversation, Scott Middleton — owner of Your Health, founder, and Chief Disruption Officer — sits down with Jamie Preston to unpack why a dedicated administrator is now sitting beside the executive director of clinical services at every care group. With hospice added to the model, a single care group can now be responsible for more than 80 staff members across four care teams — bigger than most medical organizations in the country. Asking a nurse to run that alone was breaking people and burying clinical judgment under scheduling concerns.

In this episode:

• Why the care group exploded overnight — and what hospice changed about staffing ratios
• What the administrator does on Monday morning before the clinical team even looks at the dashboard
• The Bridget story: how a "we're not allowed to do one-on-ones" response nearly cost a dementia patient her home
• Why "what could we have done today" is the wrong question — and what to ask instead
• How fee-for-service quietly incentivizes the wrong decisions at the hospital level
• The team structure every administrator now sits inside: nurse, HR, marketing, engagement

If you've ever wondered what's actually supposed to stand between a great clinician and burnout, this is it.

www.YourHealth.Org