About this episode
Episode Notes (Key Takeaways)
- Why "customer satisfaction" can be the wrong metric in healthcare
- What Scott learned from a meeting with JPMorgan Chase CEO Jamie Dimon
- The difference between perceived value and actual healthcare needs
- A candid story about overprescribing pain meds and the cultural shift required
- Why the healthcare "customer" is more complicated than we think
- Breaking down Your Health’s value-based care results: $75M saved
- The danger of over-collaboration and inefficiency in care coordination
- Realigning roles: Why community health workers need to drive proactive care
- Your Health’s shift toward specialty divisions and wellness clinics
- The staggering ROI of early interventions: $1.1 million in bonuses justified
- Why United Healthcare and others may be falling behind on data access
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